CONTACT US

We always recommend having both text and email enabled to receive 2SV codes. That way you will get your code when connected to wi-fi or a data plan. If you have your email set up to receive 2SV codes, please connect to the internet and obtain your code.

If you can't obtain your code, and you're travelling within USA, please call us at 1-888-597-1083. Provided we are able to authenticate you over the phone, we will assist you in gaining access to your account.

If you are travelling outside of Canada and U.S.A, please call 1-250-856-0190 but note that you might incurr long distance charges. Also please be aware that certain countries or parts of countries are restricting calls to or from Canada and your call might not be completed.

Look for the logos on the back of your MemberCard and if at least one matches what you see on an ATM or POS system, your card is compatible. You have access to most ATM networks around the world but we recommend carrying cash, or a credit card as a backup.

You can purchase US Dollars (USD) at any of our branches before your trip. For all other foreign currencies, use ICE’s Click & Collect service—just order online and pick up your currency at a location that works best for you.

Visit any branch location or contact us to get enrolled in online banking.

• Call us at 1-888-597-1083
• Provide your Branch and Member Number
• For security, enter the code sent to your phone or email
• Set up your Telephone Banking PIN (no repetitive or sequential digits such as 1111 or 1234)

Use this Telephone Banking Navigation Guide (PDF) to reference your branch number and for complete step-by-step instructions.

Call our Member Advice Centre at 1‑888‑597‑1083 and select the Self‑Serve Banking option. The automated service will guide you through each step, or reference our Telephone Banking Navigation Guide (PDF) for complete step-by-step instructions.

Learn about direct deposit's from your online banking, the mobile app or from a cheque.

Wire transfers must be sent at a branch and require information about the receiver and their bank like routing number, swift code and more.

Book an appointment online, visit a branch, or contact us by phone or email above.

Learn about personal account fees.

Learn about business account fees.

If you are sending up to $10,000 within Canada then an Interac e-Transfer® might be the best option for you. If you are sending more than $10,000, or internationally, then you should consider a wire transfer. Learn more about sending money.

Island Savings Regional Office
499 Canada Avenue
Duncan, BC
V9L 1T7